Support & FAQ

We're here to help! Find answers to common questions or reach out to our support team.

Contact Us

We typically respond within 24 hours. For urgent issues, please include "URGENT" in your subject line.

Frequently Asked Questions

Account Management

How do I create an account?

Download the Emotion Buddy app from the App Store or Google Play. Open the app and tap "Sign Up" to create your account with your email address. You'll receive a verification email to confirm your account.

How do I reset my password?

On the login screen, tap "Forgot Password?" Enter your email address, and we'll send you a password reset link. Click the link in the email to set a new password.

How do I delete my account?

Go to Profile → Settings → Danger Zone → Delete Account. Follow the confirmation steps to permanently delete your account and all data.

Learn more about data deletion →

Can I change my email address?

Yes! Go to Profile → Settings → Account Settings → Email Address. Enter your new email and verify it by clicking the confirmation link we send you.

Data & Privacy

Is my journal data encrypted?

Yes! All your data is encrypted in transit (using HTTPS/TLS) and at rest in our databases. Your journal entries, photos, and audio recordings are stored securely with industry-standard encryption.

Where is my data stored?

Your data is stored on secure cloud servers located in the United States. We use reputable cloud infrastructure providers with strong security and privacy practices.

Can I export my data?

Yes! Go to Profile → Settings → Export My Data. You can export your journal entries, mood data, and insights in JSON or PDF format. We'll email you the export file within 24 hours.

What happens to my data if I delete my account?

All your data is immediately deleted from our production systems. Backup copies are automatically purged within 90 days. This deletion is permanent and irreversible.

Read our Privacy Policy →

Features & Usage

How does AI analysis work?

Our AI analyzes your journal entries to identify emotional patterns, mood trends, and provide personalized insights. You can enable or disable AI analysis anytime in Settings. Your data is sent to OpenAI's API for processing but is not used to train their models.

Can I disable AI features?

Yes! Go to Profile → Settings → AI Settings → Toggle "Enable AI Analysis" off. Your existing insights will remain, but no new AI analysis will be performed on future entries.

How do I add photos/videos to my journal?

When creating or editing a journal entry, tap the media button (camera icon) at the bottom of the screen. You can add photos, videos, or voice recordings to any entry.

How do mood tracking and analytics work?

Rate your mood when creating journal entries. Over time, Emotion Buddy generates visualizations showing your emotional patterns, including trends, intensity heatmaps, and emotional journey charts. Access these in the Analytics tab.

Can I use Emotion Buddy offline?

You can write journal entries offline, and they'll sync to the cloud when you're back online. However, AI analysis and some features require an internet connection.

Billing & Subscriptions

Is Emotion Buddy free?

Yes! Emotion Buddy is currently free to use with all features available. We may introduce premium features in the future, but core journaling functionality will always remain free.

Will there be paid features in the future?

We're exploring optional premium features like advanced analytics, longer AI context, and additional storage. Current users will receive advance notice of any changes, and existing free features will remain free.

Troubleshooting Guide

🔧 App crashes or won't open

Make sure you're running the latest version of the app (check App Store/Google Play for updates)
Try force-closing the app and reopening it
Restart your device
If the problem persists, uninstall and reinstall the app (your data is safely stored in the cloud)

🔄 Sync issues or missing entries

Check your internet connection
Go to Settings → Sync Settings → Tap "Force Sync"
Make sure you're logged into the same account on all devices
Pull down on the Discover screen to manually refresh

🔐 Can't log in or "incorrect password" error

Double-check that you're using the correct email address
Use the "Forgot Password?" link to reset your password
Make sure Caps Lock is off when typing your password
Clear your app cache (Settings → Storage → Clear Cache)

📱 Photos/videos won't upload

Check that you've granted the app permission to access your photos (Settings → Emotion Buddy → Photos)
Make sure you have a stable internet connection
Try uploading a smaller file or compressing your media
Check your device storage - you may need to free up space

🤖 AI analysis not working

Make sure AI analysis is enabled (Settings → AI Settings)
AI analysis requires an internet connection
Very short entries (less than 50 characters) may not generate insights
AI processing can take a few minutes - try refreshing the entry

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help!

Email us at: [email protected]

Please include as much detail as possible about your issue, including:

Your device type and operating system version
App version (found in Settings → About)
Steps to reproduce the issue
Screenshots if applicable